Return & Refund Policy
At Auranhome, we want you to have complete confidence before placing your order. This Return & Refund Policy explains our return eligibility, refund process, shipping responsibilities, and applicable terms.
By placing an order with Aurahome, you acknowledge and agree to the terms outlined below.
1. Return Window
Auranhome accepts returns and exchanges within 60 days from the confirmed delivery date.
To be eligible for a return, items must meet all of the following requirements:
- The item must be unused and uninstalled
- The product must be returned in its original packaging
- All original accessories, hardware, manuals, and tags must be included
- The product must be free from installation marks, modifications, damage, or signs of wear
Return requests submitted after 60 days from delivery cannot be accepted.
2. How to Start a Return — RMA Required
Please do not ship any item back before contacting Auranhome.
All returns require a Return Merchandise Authorization (RMA) number issued by our customer support team.
Unauthorized returns may not be identified and cannot be processed for refunds.
To request an RMA, please email:
Please include:
- Your order number
- The item(s) you would like to return
- The reason for the return
- Photos of the product and packaging (required for damaged or defective claims)
Our customer support team will respond within 1 business day with your RMA number and the appropriate return instructions.
3. Return Shipping Costs — Who Pays?
Return shipping responsibility depends on the reason for the return.
| Return Reason | Return Shipping Responsibility | Refund Result |
|---|---|---|
| Item arrived damaged or defective | Aurahome covers return shipping costs or provides replacement parts | Full refund or free replacement |
| Wrong item received or item significantly differs from description | Aurahome covers return shipping costs | Full refund or free replacement |
| Customer preference (change of mind, incorrect size, style preference, does not match décor, etc.) | Customer is responsible for return shipping costs | Product refund after inspection approval |
Important Information Before Purchasing
Many Auranhome lighting fixtures and furniture pieces are produced through our own manufacturing facilities and may be made-to-order or specially prepared for your order.
For preference-based returns, customers are responsible for arranging and covering return shipping costs.
Due to the size, weight, and international transportation requirements of lighting fixtures and furniture, return shipping costs may vary depending on the product and destination.
For large chandeliers, oversized fixtures, or furniture items, international return shipping costs may be significant and in some cases may approach the value of the product itself.
Before placing your order, we strongly recommend contacting our customer service team if you have any questions regarding:
- Product dimensions
- Material finishes
- Colors
- Installation requirements
- Compatibility with your space
Our team is happy to provide additional information and guidance before purchase.
Email:
4. Return Addresses
Your RMA confirmation email will provide the correct return address and instructions for your specific order.
Please do not ship products to any address before receiving RMA approval.
Returns sent without authorization or sent to an incorrect location may be refused or experience processing delays.
5. Alternative Resolution for Preference Returns
To help customers avoid the inconvenience and potential cost of international return shipping, Aurahome may offer an alternative solution for eligible preference-based returns:
Keep the Item + Partial Refund
You may choose to keep the product while receiving a partial refund to your original payment method.
The refund amount will be determined based on:
- Product condition
- Order details
- Return circumstances
This option is completely voluntary.
Customers may always choose to return the product according to the standard return process for a product refund after inspection.
6. Order Cancellation Policy
Within 24 Hours After Purchase
Orders may be canceled free of charge within 24 hours of purchase, provided production has not started and the order has not entered the shipping process.
To request cancellation, please contact:
with your order number.
After 24 Hours but Before Shipment
If production has already started but the order has not shipped, cancellation may still be possible.
A production and processing fee of up to 20% may apply if materials have been prepared, customized, or production has begun.
Any applicable fee will be confirmed before deduction.
After Shipment
Once an order has been shipped or transferred to the carrier, cancellation is no longer available.
For shipped orders that are no longer wanted, customers may request a return according to this Return & Refund Policy.
6. Refused Delivery After Shipment
If you refuse delivery of an order after it has been shipped without first contacting Aurahome, additional costs caused by the refused shipment may be deducted from your refund.
These costs may include:
- Return transportation fees
- Carrier handling charges
- Restocking or processing costs
We strongly recommend contacting our customer service team before refusing any delivery so we can help find the best solution.
Email:
7. Non-Returnable Items
The following items are not eligible for return unless there is a verified manufacturing defect:
Custom or Made-to-Order Products
Products manufactured according to customer-specific requirements, including:
- Custom dimensions
- Custom finishes or colors
- Customized configurations
- Personalized specifications
These products may be clearly identified as "Custom Order" on the product page before purchase.
Expedited Shipping Fees
Any expedited shipping charges are non-refundable once shipping arrangements have been confirmed with the carrier.
Unauthorized Returns
Products returned without an approved RMA number cannot be processed.
Returns Submitted After the Return Period
Items returned after the 60-day return window are not eligible for refund.
Bulk Orders
Bulk purchases of 3 or more identical items may not be eligible for return unless a verified quality issue exists.
For larger projects or multiple-unit purchases, we strongly recommend ordering a sample product first to confirm design, size, finish, and compatibility.
8. Refund Processing Timeline
Once your returned item arrives at our designated facility:
Inspection Process
Inspection will typically be completed within:
3–5 business days
after receipt.
Refund Processing
Approved refunds will be issued within:
7–14 business days
after inspection approval.
Refund Method
Refunds will be returned to the original payment method used for the purchase.
You will receive an email confirmation once your refund has been processed.
Depending on your bank, credit card provider, or payment service, funds may require an additional:
3–10 business days
to appear in your account.
9. Shipping & Delivery Information
Free Standard Shipping
Auranhome provides free standard shipping on eligible orders.
Our standard shipping method is designed for large lighting fixtures and home furnishings, utilizing reliable international logistics partners.
Standard Shipping Details:
- Estimated Delivery Time: 6–7 weeks
- Shipping costs are covered by Auranhome
- International transportation and delivery arrangements are handled by our logistics partners
- Tracking information will be provided once the order has shipped
Due to the nature of premium lighting and furniture products, some items require careful production preparation, quality inspection, and international transportation time.
We appreciate your patience while we ensure your product arrives safely and meets our quality standards.
Expedited Shipping
For customers who require faster delivery, expedited shipping options may be available.
Because delivery speed depends on:
- Product availability
- Production status
- Item size and weight
- Destination location
- Carrier availability
please contact Auranhome customer service before placing your order.
Our team will evaluate your request and provide available expedited shipping options, estimated delivery times, and applicable fees.
Contact:
10. Product Disclaimer
Color Variation
Product images may appear slightly different depending on:
- Monitor settings
- Lighting conditions
- Photography environment
Minor differences between website images and the actual product are considered normal and do not represent a product defect.
Dimension Tolerance
All product dimensions are manually measured.
A small variation of approximately:
±1–2 cm
may occur and is considered within normal manufacturing standards.
Such variation does not qualify as a defect.
Natural Materials
Products made with natural materials, including:
- Alabaster
- Travertine
- Wood
- Marble
- Stone
- Rattan
- Other natural finishes
may feature unique variations in:
- Color
- Texture
- Veining
- Grain patterns
These characteristics are natural features of the material and make each piece unique. They are not considered defects.
11. Contact Us
If you have any questions regarding this Return & Refund Policy or need assistance with your order, please contact our customer support team.
Customer Support
Email:
info@auranhome.com
Phone:
+1 2132574728
Business Hours:
Monday – Friday
9:00 AM – 6:00 PM EST
(Excluding U.S. public holidays)
We aim to respond to all customer inquiries within 1 business day.
Business Address
Aurahome
30 N Gould St Ste Sheridan WY 82801
Auranhome · Independent Lighting & Home Furnishings Brand
Last Updated: July 20, 2026