Terms of service

Welcome to AuranHome.

We want every part of your experience with us — from discovering a piece to receiving it in your home or project — to feel clear, considered, and dependable.

These Terms of Service explain the conditions that apply when you browse auranhome.com, purchase from us, request customization, or use our services.

Registered Business Address:
30 N Gould St, Ste N
Sheridan, WY 82801
United States

Email: info@auranhome.com
Phone: +1 (213) 257-4728

By using our website or placing an order, you agree to these Terms and to the policies that apply to your purchase, including our Shipping Policy, Return & Refund Policy, Warranty Policy, Privacy Policy, and any product-specific, Trade Program, quotation, customization, or project terms.

1. Our Products

AuranHome offers lighting, furniture, home furnishings, and related products for residential, trade, hospitality, and commercial interiors.

Our collection may include:

In-stock products;
Standard made-to-order products;
Custom or modified products;
Special-order products; and
Products available in different sizes, materials, finishes, electrical configurations, or suspension lengths.

We make reasonable efforts to provide clear and accurate product information, including dimensions, materials, finishes, electrical specifications, availability, and estimated lead times.

Because some pieces are made to order or produced using natural and hand-finished materials, subtle variations may occur. These variations are part of the character of materials such as alabaster, stone, marble, wood, leather, glass, crystal, and metal and are not automatically considered defects.

2. Product Images and Renderings

We take care to present our products as accurately as reasonably possible.

Actual colors, finishes, textures, and material appearance may vary slightly because of photography, lighting conditions, screen settings, natural material variation, or production batches.

Lifestyle images, styled interiors, project images, and renderings may occasionally be used to help illustrate scale, design intent, or how a piece may look within an interior.

For purchasing decisions, customers should rely on the product specifications, dimensions, materials, finish information, and other technical details shown on the applicable product page or confirmed in writing.

If a lifestyle image or rendering differs from the confirmed written specifications, the confirmed written specifications will control.

3. Pricing and Payment

Prices are shown in the currency displayed on the website or during checkout.

We make reasonable efforts to keep pricing accurate and current. If an obvious pricing, calculation, currency, or technical error occurs, we may correct the error before the affected order is fulfilled.

Where applicable, shipping charges, taxes, or other charges collected directly by AuranHome will be shown before payment whenever reasonably possible.

Payment must be successfully authorized before an order can be processed.

Payments may be handled through Shopify Payments or other authorized payment providers. AuranHome does not directly store complete payment-card information where payment data is processed by those providers.

Trade pricing, project pricing, promotional pricing, and special offers may have separate eligibility requirements or terms.

4. Order Confirmation

After an order is placed, you will receive an order confirmation using the contact information provided at checkout.

An order may require additional verification before production or fulfillment begins.

In uncommon situations, we may need to contact you if there is:

A payment verification issue;
Incorrect or incomplete order information;
A material pricing or technical error;
Product or material unavailability;
A customization issue; or
Another circumstance that prevents us from fulfilling the order as submitted.

If we cannot fulfill an accepted order and no suitable alternative is agreed upon, the affected amount will be refunded to the original payment method.

5. Made-to-Order and Custom Pieces

Many AuranHome pieces can be made to order or customized for a particular home or project.

Depending on the product, customization may include:

Size;
Finish;
Material;
Color;
Suspension length;
Canopy dimensions;
Electrical configuration;
Voltage;
Dimming requirements;
Light source; or
Product configuration.

For custom or project-based orders, we may provide drawings, samples, finish references, specifications, or other approval materials before production.

Please review these carefully.

Once you approve a specification and production, engineering, material purchasing, or customization has begun, later changes may require additional cost, additional production time, or a revised quotation.

Some customized products may also have different cancellation, return, or warranty conditions. Any material restriction will be disclosed before purchase or confirmed in writing.

6. Processing and Lead Times

Processing time and shipping transit time are separate.

Depending on the item, processing may include:

Material sourcing;
Production;
Customization;
Quality inspection;
Packaging; and
Preparation for shipment.

Estimated production and delivery timeframes are provided in good faith.

Because many AuranHome products are made to order, oversized, fragile, or project-specific, timing can occasionally be affected by material availability, production requirements, quality review, carrier schedules, customs processing, weather, or other circumstances outside our reasonable control.

Where a specific timeframe is important to your project, please contact us before ordering so that we can confirm the current estimated schedule.

7. Shipping and Delivery

AuranHome may fulfill orders from a United States warehouse or from our manufacturing and production network in China, depending on the product, inventory, and order requirements.

Shipping methods may include parcel delivery, air freight, ocean freight, freight delivery, local delivery, or specialized transportation.

Large or fragile items may require scheduled freight delivery.

Complete information regarding shipping destinations, estimated transit times, freight delivery, tracking, customs, duties, remote-area charges, and delivery conditions is available in our Shipping Policy.

Customers are responsible for providing a complete and accurate delivery address and for confirming that the delivery location can accommodate the ordered product.

For large furniture or lighting, we recommend confirming doorways, stairways, elevators, ceiling heights, receiving access, and other relevant site conditions before ordering.

Unless specifically included in the purchased service, standard delivery does not automatically include installation, assembly, unpacking, inside placement, stair carry, crane service, or white-glove service.

8. Returns and Refunds

We want customers to feel confident purchasing from AuranHome.

Return eligibility depends on the type and condition of the product and is governed by our current Return & Refund Policy.

Standard products and eligible standard made-to-order products may qualify for return when they meet the conditions stated in that policy.

Customized, modified, special-order, installed, used, damaged-after-delivery, or final-sale products may be subject to different conditions.

Please contact us before returning any item.

Where required, we will provide a Return Merchandise Authorization and return instructions.

Unauthorized returns may not be accepted.

Nothing in this section limits any consumer right that cannot legally be waived.

9. Trade Program

AuranHome works with interior designers, architects, builders, developers, hospitality professionals, and other approved trade clients.

Approved Trade Program members may receive benefits that differ from our standard retail policies, including preferred pricing, project support, extended return eligibility, extended warranty coverage, or other professional benefits.

Trade benefits apply only to approved members and qualifying Trade Program orders.

The specific benefits and conditions shown on the AuranHome Trade Program page, quotation, invoice, or written project agreement will apply to the qualifying order.

Standard retail orders remain subject to AuranHome's standard retail policies.

10. Damaged, Defective, or Incorrect Items

Each order matters to us.

If your product arrives damaged, incomplete, defective, or materially different from the confirmed order, please contact us as soon as reasonably possible at:

info@auranhome.com

To help us review the issue quickly, we may ask for the order number and photographs or videos of the item, packaging, labels, or installation conditions.

Depending on the circumstances, an appropriate solution may include:

Replacement parts;
Technical support;
Repair;
Replacement;
Partial refund;
Full refund; or
Another mutually agreed solution.

Please keep the product and original packaging until the issue has been reviewed.

11. Installation and Electrical Requirements

Lighting and electrical products must be installed in accordance with applicable electrical codes, building requirements, product instructions, and local regulations.

Where required by law, electrical products should be installed by a qualified or licensed electrician.

Before installation, the installer should verify relevant specifications including:

Dimensions and weight;
Mounting support;
Junction-box compatibility;
Voltage;
Driver requirements;
Dimming compatibility;
Suspension length; and
Site conditions.

If your project requires a specific certification, voltage, driver, dimming system, or smart-home compatibility, please confirm this with us before ordering.

AuranHome is not responsible for damage caused by improper installation, inadequate structural support, incompatible electrical systems, unauthorized modifications, misuse, or failure to follow applicable instructions, except where applicable law provides otherwise.

12. Warranty

Eligible AuranHome products are covered according to our published Warranty Policy.

Warranty periods and coverage may vary by product, component, purchase channel, or qualifying Trade Program order.

Warranty coverage generally does not apply to damage resulting from improper installation, misuse, unauthorized modification, accidental damage, normal wear, improper maintenance, incompatible electrical systems, or environmental conditions outside the intended use of the product.

Please refer to the applicable Warranty Policy or written Trade Program terms for complete coverage details.

13. Intellectual Property

Unless otherwise stated, the AuranHome name, website design, written content, product descriptions, graphics, photography, videos, illustrations, renderings, and other original website content are owned by or licensed to AuranHome or VCSPACELimitedLiabilityCompany.

Website content may not be reproduced, sold, republished, or commercially used without permission except where permitted by applicable law.

AuranHome respects the intellectual property rights of others.

If you believe content appearing on our website infringes your intellectual property rights, please contact:

info@auranhome.com

14. Privacy and Third-Party Services

Our collection and use of personal information are governed by our Privacy Policy.

Our website may use third-party services including Shopify, payment providers, logistics providers, analytics providers, review platforms, and other service partners.

These third-party services may also have their own terms and privacy practices.

We take reasonable steps to work with appropriate service providers, but independent third-party services remain responsible for their own systems and practices to the extent provided by law.

15. Website Use and Liability

We make reasonable efforts to keep the AuranHome website accurate, secure, and available.

However, websites and digital services can occasionally experience technical issues, interruptions, or errors.

To the maximum extent permitted by applicable law, AuranHome and VCSPACELimitedLiabilityCompany are not responsible for indirect, incidental, special, punitive, or consequential damages arising solely from use of or inability to use this website.

Nothing in these Terms limits:

An express product warranty;
A valid refund obligation;
A non-waivable consumer right; or
Any liability that cannot legally be excluded or limited.

Where liability may lawfully be limited in connection with a particular product or order, our total liability will not exceed the amount paid for the affected product unless applicable law requires otherwise.

16. Governing Law

These Terms are governed by the laws of the State of Wyoming, United States, without regard to conflict-of-law principles.

This does not remove any mandatory consumer protection or other legal right that applies in a customer's jurisdiction and cannot legally be waived.

We encourage customers to contact us first if a concern arises so that we can make a good-faith effort to resolve the matter directly.

17. Updates to These Terms

We may update these Terms from time to time to reflect changes in our products, services, business practices, website functions, or legal requirements.

The current version and effective date will be published on this page.

A purchase will generally be governed by the terms and policies in effect when the order was placed, unless a later change is required by law or separately agreed with the customer.