FAQ

Have a question about a product or project?

Our team is here to assist with product details, customization, lead times, installation requirements, and project-specific questions.

Email: info@auranhome.com
Phone: +1 (213) 257-4728

We want your experience with AuranHome to feel clear and considered from the beginning.

Below are answers to some of the questions we receive most often about our products, customization, shipping, installation, returns, and project services.

Orders & Availability

Are AuranHome products in stock or made to order?

Our collection includes both in-stock and made-to-order pieces.

Availability and estimated lead time vary by product, size, finish, and configuration. Please refer to the individual product page for current information, or contact us before ordering if your project has a specific deadline.

Can I change or cancel an order?

Please contact us as soon as possible at info@auranhome.com.

Changes or cancellations may be possible before processing, material purchasing, production, customization, or shipment has begun.

Eligibility is subject to the applicable product terms and our Order Cancellation Policy.

Customization

Can AuranHome customize lighting or furniture?

Yes. Selected lighting and furniture pieces may be customized depending on the design and production requirements.

Customization may include:

Dimensions
Finish
Material
Suspension length
Canopy size
Voltage
Dimming configuration
Product configuration

For custom or project-based orders, our team can review your requirements and confirm available options, pricing, and estimated lead time.

Can you customize a fixture for a high, vaulted, or sloped ceiling?

For many fixtures, yes.

Please share the ceiling height, ceiling type or angle, desired fixture position, and any available site photographs, floor plans, elevations, or drawings.

Our team can review suspension length, canopy requirements, fixture dimensions, and other installation considerations before production.

Shipping & Delivery

Where do AuranHome orders ship from?

Depending on product availability and order requirements, items may be fulfilled from our United States warehouse or from our manufacturing and production network in China.

Fulfillment origin and estimated delivery timing may vary by product and destination.

Please refer to the applicable product information and our Shipping Policy for current details.

How long will my order take to arrive?

Lead times vary depending on whether an item is in stock, made to order, customized, oversized, or shipped internationally.

Estimated processing and delivery information is provided on the applicable product page or order documentation where available.

For time-sensitive projects, we recommend contacting us before placing your order so we can confirm the current estimated schedule.

Will I receive tracking information?

Yes. Tracking information will be provided when available after your order has been released for shipment.

Large freight deliveries may require additional coordination or a delivery appointment.

Returns & Warranty

What is AuranHome's return policy?

Eligible retail orders may be returned in accordance with our current Return & Refund Policy.

Return eligibility depends on the product type, condition, and order details.

Please contact us before returning any item and follow the return authorization instructions provided.

Can made-to-order products be returned?

Eligible standard made-to-order products may qualify for return under our Return & Refund Policy.

Customized, modified, special-order, installed, used, or final-sale products may be subject to different conditions.

Please review the applicable product and return terms before placing your order.

What warranty is included?

Eligible standard retail products are covered according to our published Warranty Policy.

Approved AuranHome Trade Program members may receive extended warranty benefits on qualifying trade orders.

Warranty coverage may vary by product, component, and purchase type, so please review the applicable Warranty Policy or written order terms for details.

Installation & Technical Details

Are AuranHome lighting fixtures dimmable?

Many AuranHome fixtures are available with dimming capability, but compatibility depends on the specific fixture, driver, dimmer, and control system.

If your project uses TRIAC, ELV, 0–10V, Lutron, Crestron, or another lighting-control system, please contact us before ordering so we can review compatibility.

Do I need a professional electrician?

Electrical fixtures should be installed by a qualified or licensed electrician where required by law.

Before installation, please confirm the applicable product specifications, including voltage, fixture weight, mounting requirements, junction-box compatibility, driver requirements, dimming compatibility, and site conditions.

Can AuranHome help confirm installation requirements before I order?

Yes.

For larger chandeliers, vaulted ceilings, staircases, custom installations, or project-based lighting, our team can review available site information before production.

Depending on the project, this may include ceiling height, room dimensions, fixture placement, suspension requirements, electrical specifications, and available drawings.