At AuranHome, we want your delivery experience to feel clear, reliable, and well coordinated from the moment you place your order.
Because our collection includes in-stock, made-to-order, customized, oversized, and project-based pieces, processing and delivery times may vary by product.
If your project has a specific deadline, we recommend contacting us before placing your order so our team can confirm the current estimated schedule.
Email: info@auranhome.com
Phone: +1 (213) 257-4728
Order Processing
Order Processing & Estimated Delivery
Because our collection includes in-stock, made-to-order, customized, oversized, and project-based pieces, fulfillment requirements may vary by product.
For orders shipping within the United States, our standard estimated delivery timeframe is generally 30–50 business days from the date the order is placed, unless a different timeframe is clearly stated on the applicable product page, quotation, invoice, or written order confirmation.
Some locally available items may arrive sooner. Customized, oversized, or complex project orders may require additional time, which will be confirmed with the customer before fulfillment proceeds.
Order Confirmation & Shipping Timeline
After your order is received, our team will review the product availability, specifications, delivery destination, and shipping requirements.
We will then send an order confirmation or fulfillment update with the current estimated shipping and delivery timeframe for your order.
If additional information is required before production or shipment can begin, such as finish selection, dimensions, customization details, drawings, or delivery access information, we will contact you.
For time-sensitive orders, please contact us before purchasing so we can confirm the current estimated schedule.
Fulfillment Locations
AuranHome orders may be fulfilled from different locations depending on:
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Product availability
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Product type
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Order size
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Customization requirements
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Delivery destination
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Shipping method
Some products may be available for faster domestic fulfillment, while others may require production or international transportation before final delivery.
The fulfillment location itself does not change the product specifications or warranty applicable to your order.
Where relevant, updated fulfillment and delivery information will be provided after the order has been reviewed.
Free Standard Shipping
We offer free standard shipping on eligible orders within the United States.
Certain specialized delivery services, including white-glove delivery, inside delivery, stair carry, crane service, installation, or other special handling services, may require an additional fee. Any additional charge will be disclosed before the customer is required to complete payment or through an applicable written quotation.
Delivery Methods
Depending on the size and type of product, orders may be delivered by:
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UPS
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FedEx
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DHL
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Freight carrier
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Final-mile trucking service
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Other qualified delivery providers
Smaller products may be shipped by parcel carrier.
Large furniture, oversized lighting, mirrors, fragile pieces, and project orders may require freight or specialized delivery.
Freight & Oversized Delivery
Large furniture, oversized lighting fixtures, mirrors, and other heavy or fragile items may be delivered by freight carrier.
Unless expressly stated otherwise, standard freight delivery may be limited to:
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Curbside
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Driveway
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Building entrance
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Another carrier-accessible location
Standard freight delivery does not automatically include:
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Inside placement
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Room-of-choice delivery
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Unpacking
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Assembly
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Installation
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Stair carry
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Elevator reservation
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Crane service
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Packaging removal
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White-glove service
Some of these services may be available by special arrangement and may require an additional fee.
Please contact us before ordering if your delivery requires special access or handling.
White-Glove & Special Delivery
White-glove, inside delivery, assembly, or other enhanced delivery services may be available for selected products and locations.
Availability and pricing depend on:
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Delivery location
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Product size and weight
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Building access
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Stair or elevator requirements
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Required services
Please contact us before placing your order if you would like a quote for a specialized delivery service.
Delivery Access
For large furniture or oversized lighting, customers are responsible for confirming that the delivery location can accommodate the product.
Before ordering, please review:
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Doorway dimensions
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Hallway clearance
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Stairway clearance
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Elevator dimensions
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Elevator weight limits
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Building delivery rules
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Loading access
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Street and driveway access
Where product dimensions were accurately disclosed before purchase, additional carrier or handling costs caused by insufficient access may be the customer’s responsibility where permitted by law.
Split Shipments
Orders containing multiple products may be shipped separately.
This may occur when products:
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Are completed at different times
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Require different delivery methods
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Are packaged separately for safety
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Are fulfilled from different locations
You may receive separate tracking numbers or delivery updates for each shipment.
When free standard shipping applies, you will not be charged an additional standard shipping fee solely because an order is divided into multiple shipments.
Tracking Information
Tracking information will be provided when available after the order has been released for shipment.
For standard parcel deliveries, customers will generally receive a tracking number by email.
For large freight, ocean, oversized, or specialized shipments, standard parcel tracking may not be available throughout the entire transportation process.
In these cases, our team may provide:
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Shipment-status updates
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Estimated arrival information
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Freight reference information
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Delivery appointment details
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Final-mile delivery updates
Delivery Appointments
Large freight deliveries may require an appointment.
The carrier may contact you directly by phone or email to schedule delivery.
Please make sure the contact information provided with your order is accurate and monitor carrier communications when your shipment is approaching final delivery.
An adult aged 18 or older may be required to receive the shipment.
Address Changes
Please review your shipping address carefully before placing an order.
If you need to request an address change, contact us as soon as possible:
We cannot guarantee that an address can be changed after an order has entered production, processing, customs clearance, or shipment.
Carrier-imposed rerouting, redelivery, storage, or address-correction fees caused by an incorrect address or customer-requested change may be the customer’s responsibility where permitted by law.
Delivery Delays
Estimated delivery times are provided in good faith.
Occasional delays may occur due to circumstances outside our reasonable control, including:
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Carrier delays
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Weather
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Port congestion
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Customs inspection
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Transportation disruptions
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Public holidays
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Material availability
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Remote-area service
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Building access
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Other unexpected logistics conditions
If we become aware of a material delay affecting your order, we will make reasonable efforts to provide an updated estimate.
Estimated delivery dates are not guaranteed unless AuranHome expressly confirms a guaranteed date in writing.
Customs, Duties & International Orders
International shipping may be available to selected destinations.
Shipping availability, cost, delivery time, customs requirements, duties, taxes, and other destination-specific charges vary by order and location.
For orders where duties, taxes, brokerage, or similar import charges are included in the purchase price, this will be stated before purchase.
If such charges are not included, any applicable responsibility will also be disclosed before the customer completes the purchase or in the applicable written quotation.
Customers outside the United States should contact us before ordering if they would like confirmation of international shipping availability, estimated delivery time, or applicable costs.
Damaged Deliveries
Please inspect your shipment promptly after delivery.
If the packaging or product arrives damaged, please:
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Photograph the outer packaging
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Photograph the shipping label
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Photograph the damaged area
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Keep all packaging materials
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Contact us as soon as reasonably possible
Please send the order number, photographs, and a description of the issue to:
Do not discard the product or packaging until our team has reviewed the issue.
Lost or Missing Shipments
If tracking shows a shipment as delivered but you cannot locate it, please first check:
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The delivery location
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Household members
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Building management
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Nearby delivery areas
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The applicable carrier
Then contact AuranHome and we will review the available shipping information with you.
Refused Delivery
Please do not refuse delivery unless there is a serious safety concern or AuranHome has provided written instructions to do so.
An unauthorized refusal may result in carrier-imposed return freight, storage, redelivery, handling, or other logistics charges.
Any applicable refund will be handled in accordance with our Return & Refund Policy after the returned product has been received and reviewed.
Have a Delivery Question?
If you would like to confirm availability, estimated lead time, shipping eligibility, or special delivery requirements before placing your order, our team is happy to assist.
AuranHome
30 N Gould St, Ste N
Sheridan, WY 82801
United States
Email: info@auranhome.com
Phone: +1 (213) 257-4728